Refund policy

01   /   RETURN WINDOW

Seven days to request a return

For customers. You may request a return within 7 days from the date of delivery. Requests made after this period will not be accepted.

For sellers. Orders remain open for customer returns during the same 7-day period. Once this window closes, the seller payout will be processed according to the applicable platform terms.

02   /   RETURN CONDITIONS

The care your return requires

To qualify for a return, the following conditions must be met:

• Unused and unwashed. Items must be unworn, unwashed, and free from stains, odours, or damage caused after delivery.
• Original tags and packaging. All original brand tags, labels, and packaging must remain intact.
• Invoice enclosed. Include the original retail invoice or courier receipt inside the return package.
• Authentic handloom characteristics. Slight thread irregularities, natural dye variations, and minor print variations may be inherent to traditional handloom production and will not, by themselves, be classified as defects.

03   /   NON-RETURNABLE ITEMS

Items excluded from returns

The following items cannot be returned or exchanged:

• Customised or tailor-made apparel, including custom-stitched blouses or kurtas.
• Products purchased during clearance or designated final-sale events.
• Blouse pieces that have already been cut or altered from a saree.

04   /   THE RETURN PROCESS

From request to pickup

1. Initiate your request. Raise a return request through the platform's My Orders section.
2. Reverse pickup. A courier partner is expected to collect the item from your delivery address within 2–3 business days.
3. Return shipping fees. For damaged or incorrect products, the seller or platform will bear the applicable return pickup cost. For returns due to a change of preference, a return shipping fee of ₹100 will be deducted from the refund.

05   /   QUALITY VERIFICATION

A careful inspection

For sellers. Once a returned item reaches the warehouse, it will undergo a physical quality inspection within 48 hours to assess its condition, authenticity, and whether it has been used, washed, or damaged.

Disputes. If a seller believes an item has been returned in a counterfeit, damaged, or otherwise ineligible condition, the seller may raise a dispute with supporting photographic evidence, subject to the platform's applicable process.

06   /   REFUND TIMELINES

When to expect your refund

Once the returned product passes the quality inspection, the refund will be initiated according to the applicable payment method and platform process.

Thank you for choosing Honnihonjeng and supporting traditional craftsmanship.