Shipping Policy
1. Order Processing
Orders are processed after successful confirmation of payment or order placement, as applicable. Please allow 48 Hours for processing and dispatch, excluding Sundays and public holidays.
Handcrafted or made-to-order products may require additional preparation time. Where applicable, the estimated processing period will be communicated to the customer.
2. Shipping Coverage
Honnihonjeng currently serves customers within India, subject to courier availability and serviceability at the destination PIN code.
Delivery to remote locations may take longer or may not be available through our courier partners.
3. Shipping Charges
Shipping charges, where applicable, will be displayed at checkout or communicated before order confirmation.
Shipping rates may vary depending on the destination PIN code, shipment weight, package dimensions, order value, and courier service availability.
Any applicable shipping promotion or free-shipping offer will be subject to its stated terms and conditions.
4. Estimated Delivery Time
Estimated delivery timelines are generally as follows:
- Order processing: 1–3 business days.
- Transit and delivery: Approximately 3–10 business days after dispatch, depending on the destination and courier service.
These are estimates, not guaranteed delivery dates. Remote destinations, adverse weather, public holidays, operational disruptions, and other unforeseen circumstances may affect delivery.
5. Order Tracking
Where tracking is available, customers will receive the tracking details through the contact information provided when placing the order.
Customers may use the tracking link or courier website to follow the shipment's progress. Tracking updates may take some time to appear after dispatch.
6. Address and PIN Code Accuracy
Customers are responsible for providing a complete and accurate delivery address, valid contact number, and correct six-digit Indian PIN code.
Please contact us as soon as possible if you notice an error in your shipping details. Changes cannot be guaranteed once an order has been dispatched.
7. Delayed, Lost, or Undelivered Shipments
If your shipment is delayed, appears lost, or cannot be delivered, please contact us with your order number and tracking details.
Honnihonjeng will make reasonable efforts to coordinate with the courier partner and assist in resolving the issue. Delivery delays caused by courier operations or circumstances beyond our reasonable control may occur.
If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, or customer unavailability, any reshipping charges or other remedies will be handled in accordance with our published policies and applicable law.
8. Damaged or Incorrect Products
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect product, contact us promptly and, where possible, within 48 hours of delivery.
Please provide your order number and clear photographs of the product and packaging to help us assess the issue.
Requests will be reviewed under our Refund and Return Policy and applicable consumer protection laws. This reporting period does not restrict any statutory rights available to customers.
9. Delivery Confirmation
Delivery may be confirmed through the courier partner's tracking records or proof of delivery. If tracking shows that your order has been delivered but you have not received it, please contact us promptly so that we can investigate with the courier.
10. Contact Us
For shipping-related enquiries, order tracking, or delivery assistance, please contact Honnihonjeng through the contact details provided on our website.
Please include your order number in all order-related communications to help us assist you efficiently.
Honnihonjeng reserves the right to update this Shipping Policy when necessary. Any revision will be published on this page and will apply subject to applicable law.
Honnihonjeng — Preserving heritage, one weave at a time.